Communication Everywhere

Customers want to communicate with us in many different forms, phone, social media, live chat, text and email. Multiple platforms can mean missed messages or inefficient customer service all leading to loss of income. We give software to communicate with your customers however they choose to interact with you.

Features

Email

Convert support emails into trackable tickets in your helpdesk that you can manage and resolve.

Phone

Set up a fully functional call center and record and track calls by converting them into tickets.

Social Media

Integrate your company’s Facebook page and Twitter handles and manage them from within the helpdesk.

Chat

Engage, support, and retain customers through live chat.

Website

Let customers raise tickets from your website and display related knowledge base articles as they type.

Agents

Need more customer services agents? We can provide you with trained remote agents.

More Features

CRM

Keep your sales team in the know about prospects and close deals faster

Success

Prevent churn, increase account expansion, and strengthen customer relationships.

Marketing

Intelligent marketing automation to acquire, engage, and retain your customers

HR

Recruit and onboard top talent. Manage all employee data and time off in one place.

Website

Monitor your website's availability. Get instant downtime alerts & public status pages for free.

Incidents

Setup your hosted public status page, in 1-click, free forever.

Teams

Enable your teams, partners, and agents to collaborate with full context.

Projects

Agile project management for dev teams. Plan, track, test and ship, all in one place

IT Service

Streamline your IT service and manage internal requests from your employees.

Implementation Process

We work with you from start to finish to implement your new system, alternatively you can sign up to our cloud plans and get started immediately. 

Consultancy

Customise

Training

Ongoing Support!

Services

Implementation

Digitally transform your business by implementing Freshworks including consulting, customisation and training. Suitable for larger organisations.

Cloud Plans

Want an easy setup? Ask us for a quote and we will get you started on a cloud plan

Customisation

Freskworks is pretty good out of the box but if you need extra customisation or integrations, we can help.

We are a trusted partner with Freshworks. You can get started with implementation or cloud plan by filling in our quote form or you can sign up directly here

Get started with your digital transformation

Today.